After-sales service of generator sets

Dear Customer,

When you get a safe generator set, you will enjoy our perfect, high-quality service for you. 

At any time, have any questions, you can give us a message through the problem feedback or call in the 24-hour service hotline, our customer service staff will provide help for you in time.

Service hotline: 13925822801

Chuan Zhen: 0769-85130572

Call 0769-81509417 for complaints

Technical service telephone: 13802451494

Standard after-sales service:

1, the service center to develop customer files, lifelong service. Keep track of the equipment usage status of customers, communicate with customer operators by telephone appointment and on-site inspection from time to time, check equipment, prevent possible problems of equipment, and eliminate equipment failure.

2. Conduct operator training for the mobile emergency generator set sold:

(1) Generator operation process training.

(2) Daily maintenance knowledge training.

(3) Training on common faults and solutions.

(4) Introduction of after-sales service content and contact information.

3, 10 years parts supply guarantee.

4. Dynamic short message service, full maintenance reminders, time provision and product information.

5. Open a 24-hour remote technical consultation service hotline.

6. Remote video technical support for emergency failure (self-provided video system and equipment are required)

7. On-site technical support for major accidents.

deliver goods：

When the generator set is shipped, we will inform you in writing about the delivery time, transportation time, so that you can fully grasp the arrival time. When the goods arrive at the delivery place, we will send technicians to inspect the goods at the delivery place with you at the same time.

Installation and commissioning：

  After the CONVERSION of the generator set is completed, we can immediately start the commissioning of the generator set. The commissioning work will be carried out by our experienced technicians. During the commissioning of the unit, your technical personnel are welcome to participate in learning. After commissioning, we will provide complete operation and use training courses to the user's staff, and carry out some basic troubleshooting methods of guidance, when the unit problems, the staff can troubleshooting in time to reduce the loss.

warranty：

(1) Warranty period

From the date the generator set arrives at your place, within one year or 1000 working hours (whichever comes first), all generator car faults caused by manufacturing defects will be repaired by our company. Generator car wearing parts, daily use of spare parts, human error operation, negligence maintenance and all not in accordance with the original factory manual to perform the wrong operation are not within the scope of this quality assurance.

(2) after the warranty period

We can provide lifelong service, sign the maintenance agreement with you, we can still guarantee the inspection work once every six months, so that the failure rate is reduced to the maintenance content:

1) Check the valve clearance, replace the diesel filter, clean the diesel engine filter, sample and test the oil; Change the oil, change the oil filter, sample and test the coolant; Check the coolant pump; Check the outside of the radiator for blockage.

2) Check the oil separator: check the nozzle, check the rotational flexibility of the turbocharger rotor; Replace the air filter; Check and tighten the bolts/nuts outside the generator set; Check the battery charging status and maintenance; Check electrical connectors.

You use electricity, I use heart. We were hand in hand with you to create a better life.