After-sales service of generator set
Dear customers,
When you get a assured generator set at the same time, you will enjoy we provide you with perfect, quality service.
At any time, if you have any questions, you can leave us a message through the problem feedback or dial the 24-hour service hotline, our customer service staff will provide timely help for you.
Service hotline: 13925822801
True transmission: 0769 -- 85130572
Complaint call: 0769 -- 81509417
Technical service telephone: 13802451494
Standard after-sales service contents:
1. The service center develops customer files and provides lifelong service. To track the use of customers' equipment, communicate with customers' operators through telephone appointment and on-site inspection, check the equipment, prevent the possible problems of equipment, and prevent the occurrence of equipment failures.
2. Train the operators of the mobile emergency generating units sold:
(1) Generating set operation process training.
(2) Daily maintenance common sense training.
(3) Training on common faults and solutions.
(4) After-sales service content introduction and contact information.
3, ten years of spare parts supply guarantee.
4. Dynamic short message service, full maintenance reminder, time and product information.
5. Open a 24-hour remote technical consulting service hotline.
6. Remote video technical support for emergency faults (video system and equipment should be prepared by oneself)
7. Technical support for major accidents.
shipments：
When the generator set is shipped, we will inform you in writing about the delivery time, transportation time, so that you can fully grasp the arrival time. When the goods arrive at the place of delivery, we will send our technicians to inspect the goods at the same time as you.
Installation and commissioning:
After the modification of the generator set is completed, we can start the commissioning of the generator set immediately. The commissioning work will be carried out by our experienced technicians. During the commissioning of the unit, your technicians are welcome to participate in the study. After completion of commissioning, we will provide complete operation and use training courses to the user's staff, and some basic troubleshooting methods of guidance, when the unit problems, the staff can timely troubleshooting, in order to reduce losses.
Warranty：
(1) Warranty period
From the date when the generator set arrives at your place, within one year or 1000 working hours (whichever comes first), we will be responsible for repairing all failures caused by manufacturing defects of the generator car. Vulnerable parts, daily use of spare parts, human error operation, negligent maintenance and all wrong operations not carried out in accordance with the original factory manual are not within the scope of quality assurance.
(2) After the warranty period
We can provide lifelong service, and sign the maintenance agreement with you. We can still guarantee the semi-annual inspection work, so that the failure rate can be reduced to the maintenance content:
1) Check valve clearance, replace diesel filter, clean diesel filter, sample and test oil; Oil change, oil filter change, sample, test coolant; Check coolant pump; Check whether the radiator is blocked outside.
2) Check the oil separator: check the nozzle, check the turbocharger rotor rotation flexibility; Replace the air filter; Check and tighten the bolts/nuts outside the generator set; Check the battery charging status and maintenance; Check the electrical connector.
You use electricity, I use heart. We will join hands with you to create a better life.
